Personal information provided is stored for our own records only and will not be disclosed to third-parties.
Information we collect about you
We collect information from you when you use our contact forms, subscribe to our newsletter, make a purchase through our online store or make a booking.
When doing any of the above, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit/debit card information. These details are only known to us if you complete the contact form, subscribe to our mailing list, book a treatment online or make a purchase.
You may, however, visit our website anonymously.
Where we store your information
All information that you supply us with is stored on secured servers. We will take all reasonable steps necessary to make sure that your data is treated securely in line with this privacy statement.
When you book a treatment online, your information is stored securely by Timely.
When you make a purchase, your payment information is processed and stored by Stripe & Squarespace.
How we will use your information
We will only use your contact details in order to contact you. We never give or sell our clients details to third parties.
Any of the information we collect from you may be used in one of the following ways:
To personalise your experience - your information helps us to better respond to your individual needs
To improve our website - we continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service - your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails - The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.
How we will protect your information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.